English translation for your convenience. Deutsche Fassung. In case of differences, the German version applies.
Imprint (Impressum)
Information according to § 5 DDG
Perfect Immo and Travel Services GmbH Meinekestr. 5 10719 Berlin Germany
Represented by the managing director: Antonina Syromyatnikova
Pippa & Pogo videos are created by Anna. The online shop is operated by Perfect Immo and Travel Services GmbH, represented by its managing director, Antonina Syromyatnikova.
Contact
Phone: +49 172 8658141 Email: hello@pippapogo.com
Register entry
Registered in the commercial register Register court: Amtsgericht Berlin-Charlottenburg Register number: HRB 68311 B
VAT ID
VAT identification number according to § 27a of the German VAT Act: DE205128922
Provider
Pippa & Pogo is offered by Perfect Immo and Travel Services GmbH.
Responsible for the content according to § 18 (2) MStV
Antonina Syromyatnikova, Meinekestr. 5, 10719 Berlin
Consumer dispute resolution
We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.
(1) These terms apply to all contracts concluded via the online shop at pippapogo.com between Perfect Immo and Travel Services GmbH, Meinekestr. 5, 10719 Berlin (“we” or “Pippa & Pogo”) and the customer.
(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB).
(3) Deviating terms of the customer do not apply unless we expressly agree to them. Individual agreements with the customer take precedence over these Terms and Conditions.
§ 2 Products and product description
(1) We offer digital content that is not supplied on a physical medium:
Wallpaper sets: phone wallpapers in JPG format, 3040 × 5404 pixels (portrait 9:16, “4K”). Sets: Pippa (15 pictures), Pogo (15 pictures), Together (26 pictures) and all three sets together. Each set is delivered as one ZIP file with a guide. The pictures work on iPhone and Android. The spatial 3D effect (“Spatial Scene”) is an Apple feature that is available only on compatible iPhones (iPhone 12 and later with iOS 26 or later) and not for every picture. The wallpapers can be downloaded after successful payment, as soon as we have sent the order confirmation by email (usually within a few seconds). The personal download link is shown directly after payment and is also included in the email.
Sticker sets: PNG stickers with a transparent background. Sets: Pippa (40 stickers), Pogo (40 stickers), Together (80 stickers). The preview in the shop shows four examples from each set. The stickers can be used in WhatsApp, Telegram, iMessage, Instagram and Facebook Messenger; this requires the steps and apps described in our guide. The sticker set is supplied as a ZIP archive. It can be downloaded after successful payment, as soon as we have sent the order confirmation by email (usually within a few seconds). The personal download link is shown directly after payment and is also included in the email.
Personalised videos: Short animated videos featuring Pippa and Pogo, supplied as an MP4 file in vertical 9:16 format, approximately 20 to 25 seconds long. The videos use existing scenes personalised with the names and message requested for the selected video. Personalisation appears as text within the video. Your video will be ready within 1 to 2 business days after we receive payment and all required personalisation details. Once it is ready, we will send you an email with a link to download the finished video.
Custom videos based on your idea or script: A video featuring Pippa and Pogo, created around your own idea or script, with a length of 15, 30 or 60 seconds. First, send us your request. We will agree on the script, format, price, included revisions and delivery date with you before sending a payment link. Sending a request does not commit you to a purchase.Production usually takes 2 to 5 business days after payment, depending on complexity. The delivery date agreed before payment applies to your order.Once your video is ready, we will send you an email with a link to download the finished video.
(2) The previews shown in the shop are reduced in size and watermarked; the delivered files are in full resolution and without watermark.
(3) The presentation of products in the shop is not a legally binding offer but an invitation to order.
(4) Physical goods (e.g. NFC keychains, plush toys) are currently not sold. Separate terms will apply to them when they launch.
§ 3 Conclusion of contract
(1) The customer adds the desired products to the cart, enters their email address and, for personalised videos, the requested details (name, message), and checks their entries in the order summary.
(2) By clicking “Buy now”, the customer submits a binding offer to buy the products in the cart with an obligation to pay. The customer is then forwarded to our payment provider Stripe to pay. The buttons “Add to cart” and “Buy for …” only put products in the cart or lead to the checkout page; they do not yet place an order.
(3) The contract is concluded when the payment is completed. We send your order confirmation by email with a PDF attachment containing your order details, these Terms and Conditions, the withdrawal information and model withdrawal form, and confirmation of your consent to early supply. The customer can save and retain this PDF for future reference. Confirmation of your consent is also included in the email itself. We make downloads and playback available only after this order confirmation has been sent.
(4) The contract is concluded in German. If the customer selects another language at checkout (English, Spanish, French, Italian or Brazilian Portuguese), we also provide the contract text in that language. In case of differences, the German version applies. We store the contract text and the order details; the customer receives them with the order confirmation in German and in the selected language.
§ 4 Prices and payment
(1) All prices are final prices and include statutory VAT. There are no shipping costs for digital products. All prices are shown and payments are charged in EUR (Euro). If your account is in another currency, your bank or payment provider may apply its own exchange rate and fees.
(2) Payment is made via the payment provider Stripe Payments Europe, Ltd. using the payment methods offered during checkout (e.g. card, Apple Pay, Google Pay, Klarna). The purchase price is due immediately upon conclusion of the contract.
§ 5 Supply of digital content before the end of the withdrawal period
(1) We supply digital content to consumers before the end of the 14-day withdrawal period only if, during checkout, the customer has expressly requested and agreed, by a separate checkbox that is not pre-ticked, that we begin performing the contract before the end of the withdrawal period, and has confirmed that they know they lose their right of withdrawal once the download or playback begins.
(2) We record this consent with its wording, version, time and order number and confirm it to the customer in the order documents (§ 3 (3)).
(3) Payment alone or sending a download link does not end the right of withdrawal. The right of withdrawal ends only when the download or playback of the content has actually begun and the conditions in (1) and (2) are met (§ 356 (6) BGB). This applies equally to wallpapers, stickers and personalised videos.
(4) The customer’s statutory rights in the event of defects (§§ 327 et seq. BGB, § 10) are not affected by the expiry of the right of withdrawal.
§ 6 Delivery of digital products
(1) Wallpaper and sticker sets can be downloaded after successful payment, as soon as we have sent the order confirmation by email. The customer reaches the download via a personal link that is shown directly after payment and sent by email; no registration or customer account is required. The link can be used again during the download period under (6).
(2) Personalised videos are made within 1–2 business days after receipt of payment and of all required details. As soon as the video is ready, we send the customer an email with a personal link through which the video can be downloaded or played; no registration is required. The download period under (6) applies.
(3) The customer is responsible for providing a correct email address and for checking their spam folder. If no email arrives, hello@pippapogo.com will help.
(4) When the customer clicks the download button for a set or a video on the page opened via the personal link, our system automatically records the order number, the set or video and the date and time of this first request (“download requested via order link”, for videos “download or playback requested via order link”) and then forwards the browser to the file. We record only this request. We do not record whether the transfer of the file actually started or was completed, or whether the video was watched. Merely opening the personal link or the email does not count as a request. The record alone does not end the right of withdrawal; it ends only when the supply of the content has actually begun and the further conditions in § 5 are met.
(5) Business days within the meaning of these Terms and Conditions are Monday to Friday, excluding public holidays in Berlin.
(6) Purchased files are available to download for one year. For wallpapers and stickers, this period starts when download access is first provided after payment, that is, when we send the order confirmation by email. For personalised and custom videos, it starts when we email the customer that the video is ready. Sending an email again or downloading again does not restart the period. We show the end date in the email and on the download page. The customer should download and save the files during this period. After one year, download access via the link expires; we then delete personalised and custom videos. The customer may continue to use saved files for personal, non-commercial purposes in accordance with § 7. The customer’s statutory rights remain unaffected.
§ 7 Licence to digital content
(1) The permitted use of the purchased digital content is governed by the following provisions.
(2) Upon full payment, the customer receives a non-exclusive, non-transferable, perpetual right to use the purchased content for private, non-commercial purposes, e.g. as a wallpaper on their own devices, as stickers in private chats or for privately sharing a personal video with the recipient of the gift.
(3) In particular, the following is not permitted: resale, passing the files on to third parties for download, making them publicly available for commercial purposes, editing them to create your own products, and any commercial use.
(4) Sending the stickers in private chats is part of the permitted use. Some messengers technically allow recipients to save a sticker or, as with Telegram sticker packs, to add the entire pack created by the customer; this alone is not a breach of these terms. However, the customer may not publish the link to such a pack or make the stickers publicly available in any other way.
§ 8 Special rules for personalised videos
(1) The customer is responsible for the details they provide (names, messages) and warrants that they do not infringe third-party rights and are not unlawful, offensive or discriminatory.
(2) We may refuse to create videos with such content. In that case we refund payments already made.
(3) We reproduce the spelling and content of the message exactly as the customer provides it.
§ 8a Custom videos based on your own idea
(1) Using the form “Your story, starring Pippa & Pogo”, the customer can send us an idea or a script for a custom video. This enquiry is free and non-binding. It is not yet an offer to conclude a contract and creates no obligation to pay, neither for the customer nor for us. We may decline enquiries.
(2) Before payment we agree on the script with the customer by email (script agreement) and agree on length, format, price, delivery date and the changes included in the price. We summarise the agreed terms on a personal offer page and send the customer the link. The offer is valid until the date shown there. If the agreed terms change before payment, we send the customer an updated offer with a new offer number. The customer pays only for the final agreed offer. The terms of that offer are included in the order confirmation. We retain an unchanged copy of each offer version, including its number and the date and time it was issued.
(3) The contract is concluded when the customer accepts the terms on the offer page, clicks “Buy now” and completes the payment; § 3 (2) to (4) and § 5 apply accordingly. We confirm the contract with the agreed terms by email and as a PDF.
(4) We start creating the video once the payment has been received. The agreed delivery date applies (usually 2–5 business days after payment); the “1–2 business days” in § 6 (2) do not apply to custom videos. § 6 (2), (4) and (6) apply accordingly to the provision via the personal link, the one-year download period, deletion and the recording of the first request.
(5) We correct our own mistakes and any deviation from the agreed terms (for example a misspelled name or a missing agreed scene) free of charge. The agreed included changes are part of the price.
(6) Additional wishes after the script agreement (for example new scenes, a different sequence or a different length) are agreed separately. If they cost extra, we tell the customer the surcharge in advance; we make the change only after the customer has agreed and paid the surcharge. If no agreement is reached, the agreed terms remain in place.
(7) The customer’s statutory rights in the event of defects (§ 10) are not affected.
(8) § 8 applies accordingly to the customer’s details and materials (idea, script, names, texts and anything else they send us for the video). In particular, the customer warrants that they do not infringe third-party copyrights, trade marks or personality rights and are not unlawful, offensive or discriminatory. We may decline content that does; if the contract has already been concluded, we then refund payments already made.
(9) § 7 applies to the use of the finished video. We do not use custom videos for our own advertising unless the customer expressly agrees.
(10) We treat the contract for a custom video as a contract for the supply of digital content. The right of withdrawal set out in the withdrawal information applies: the period is 14 days. Receiving the personal download link alone does not end the right of withdrawal; it ends only when the download or playback begins and only if the conditions in § 5 are met.
§ 9 Right of withdrawal
Consumers have a statutory right of withdrawal. Details are set out in the withdrawal information. The withdrawal can also be declared via the withdrawal function on our website.
§ 10 Warranty
The statutory rules on defects in digital products (§§ 327 et seq. BGB) apply. Examples of a defect: a file is corrupted and cannot be opened, files are missing from the purchased set, or we inserted a name or detail in the personalised video incorrectly (different from the details in the order). If a file is faulty, cannot be downloaded or does not match the description, please contact hello@pippapogo.com; we will provide the file again or in corrected form, or remake the video correctly. The customer’s statutory rights remain unaffected.
§ 11 Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under the Product Liability Act.
(2) In the event of a slightly negligent breach of essential contractual obligations, liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
(3) The limitations in (2) apply only to claims for damages. They do not affect our obligation to remedy defects under § 10 and the statutory provisions, for example by providing a faulty file again in correct form or by correcting an error in the video.
§ 12 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the state in which they habitually reside.
(2) Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.
Version of 7 November 2026
Withdrawal information
Consumers have a right of withdrawal as follows.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Perfect Immo and Travel Services GmbH, Meinekestr. 5, 10719 Berlin, Germany, email: hello@pippapogo.com, phone: +49 172 8658141) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory. You can also declare the withdrawal via the withdrawal function on our website. If you use this option, we will promptly send you a confirmation of receipt of such a withdrawal (e.g. by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Early expiry of the right of withdrawal for digital content
For a contract for the supply of digital content that is not supplied on a physical medium (wallpapers, stickers, personalised and custom videos), the right of withdrawal expires when we have begun performing the contract after you
have expressly agreed that we begin performing the contract before the end of the withdrawal period,
have confirmed that you know that, by giving this consent, you lose your right of withdrawal once performance begins, and
we have provided you with a confirmation of the contract and of your consent on a durable medium (email with PDF).
We begin performing the contract when the download or playback of the content starts: for wallpapers, stickers, personalised and custom videos, when you start the download or playback via the download button on the page you open with your personal link. Merely opening the link or the page is not enough. Payment alone or sending a download link does not end the right of withdrawal. As long as you have not started the download or playback, you can withdraw from the contract within the period.
Model withdrawal form
(If you want to withdraw from the contract, please fill in this form and send it back.)
To: Perfect Immo and Travel Services GmbH, Meinekestr. 5, 10719 Berlin, Germany, email: hello@pippapogo.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*) / for the supply of the following digital content (*)
_______________________________________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.
Version of 7 November 2026
Privacy policy
1. Controller
Perfect Immo and Travel Services GmbH, Meinekestr. 5, 10719 Berlin, Germany, represented by the managing director Antonina Syromyatnikova. Email: hello@pippapogo.com
Pippa & Pogo videos are created by Anna. The online shop is operated by Perfect Immo and Travel Services GmbH, represented by its managing director, Antonina Syromyatnikova.
2. Hosting and file storage (Vercel)
Our website is hosted by Vercel Inc., 440 N Barranca Ave #4133, Covina, CA 91723, USA. When you visit the website, Vercel processes technically necessary data (IP address, date and time, page visited, browser and device information) in server log files to deliver the website and keep it secure. The purchased files (wallpaper and sticker sets) are kept in a private Vercel storage located in Frankfurt am Main; they contain no personal data. The finished personalised and custom videos (section 7), the offers for custom videos (section 7a) and confirmed notification requests (section 8) are kept in the same storage. The legal basis is Art. 6 (1) (f) GDPR (legitimate interest in a secure and stable operation) and Art. 6 (1) (b) GDPR (provision of the purchased files). Vercel processes data on the basis of the data processing agreement included in Vercel’s terms; transfers to the USA are based on the EU-US Data Privacy Framework or standard contractual clauses.
3. Fonts, cookies and local storage
The fonts used are hosted locally on our server; no connection is made to Google Fonts or other font providers. We do not use cookies or any analytics or marketing tools. In your browser’s local storage (localStorage) we store your language choice and the contents of your cart, so that they are kept when you return. If you add a personalised video to the cart, this includes the names and message you entered; they stay on your device with the cart, also after you close the browser. The cart is deleted when you remove the item or complete the order (when the confirmation or download page opens). If it has not been changed for 30 days and no order has been completed, it is deleted automatically the next time you open our website. In addition, the entries in the personalised video form and the email address entered in the order form are kept until you close the browser tab (sessionStorage), so that they are not lost when you switch language or go back. Your email address is not stored permanently in the browser; it is sent to us with your order. This data does not leave your device until you place an order. This storage is strictly necessary for the functions you requested (cart, language choice) (§ 25 (2) no. 2 TDDDG). You can delete it at any time in your browser settings.
4. Orders and payment processing (Stripe)
To process orders, we process your email address, the order details (order number, products, price, date, chosen language) and, for personalised videos, the names and messages you provide. The legal basis is Art. 6 (1) (b) GDPR (performance of a contract). Your email address and the payment details entered with Stripe are required for the order; without them we cannot fulfil the order.
Payment is processed by Stripe Payments Europe, Limited, One Wilton Park, Wilton Place, Dublin 2, D02 FX04, Ireland. You enter the data required for payment (name, email address, payment details, IP address) directly with Stripe; we do not receive full card details. For the payment processing itself, including fraud prevention and its own legal obligations, Stripe is an independent controller. Where Stripe additionally processes data on our behalf, in particular by storing our order data and the records named in the next paragraph as additional information attached to the payment, it does so as a processor on the basis of Stripe’s data processing agreement. Stripe may also process data in the USA; transfers are based on the EU-US Data Privacy Framework or standard contractual clauses. More information: stripe.com/privacy.
We do not run our own customer database. Order data is stored together with the payment at Stripe. There we also store the records we need to meet our legal obligations (Art. 6 (1) (c) and (f) GDPR): the wording (in the language of the checkout), version and time of your consent to the early supply of digital content, the time the order confirmation was sent (for wallpapers and stickers, this is also the start of the one-year download period), the date and time of the first access (download or playback) via your personal download link, and withdrawal declarations we receive.
5. Order confirmation and email sending (Resend)
We send the order confirmation with the order documents (PDF) and the download link, the confirmation of a withdrawal, the message that your video is ready, the emails about enquiries and offers for custom videos (section 7a), and the emails about free wallpapers and notification requests (section 8) by email via the Resend service of Plus Five Five, Inc. (Resend), 2261 Market Street #5039, San Francisco, CA 94114, USA. The emails are dispatched from servers in Ireland; however, the recipient address, subject, content and attachments of the emails as well as metadata and sending logs are stored by Resend in the USA. The legal basis is Art. 6 (1) (b) GDPR. Resend processes data as a processor on the basis of Resend’s data processing agreement; the transfer to the USA is based on the standard contractual clauses it contains (Art. 46 (2) (c) GDPR). Resend stores the emails, including content and attachments, and the sending logs for 30 days and then deletes them (our plan: Resend Pro). For our own retention obligations we send a copy of every order confirmation, including the PDF, to our Google Workspace mailbox (section 6) and keep it there for the periods named in section 9; the same applies to copies of withdrawal confirmations.
6. Contact by email (Google Workspace)
If you contact us by email or reply to one of our emails, we process your details to handle your request (Art. 6 (1) (b) or (f) GDPR) and delete them once they are no longer needed. Our mailbox hello@pippapogo.com runs on Google Workspace by Google Cloud EMEA Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland. Google processes data on the basis of the data processing agreement included in the Google Workspace terms; Google may also process data in the USA, based on the EU-US Data Privacy Framework or standard contractual clauses.
Transfers to the USA: Vercel, Stripe, Resend and Google may process personal data in the USA. Where a provider is certified under the EU-US Data Privacy Framework, the transfer is based on the European Commission’s adequacy decision (Art. 45 GDPR); otherwise it is based on the EU standard contractual clauses (Art. 46 (2) (c) GDPR). The standard contractual clauses are part of the providers’ data processing agreements, which you can view here: Vercel: vercel.com/legal/dpa, Stripe: stripe.com/legal/dpa, Resend: resend.com/legal/dpa, Google: cloud.google.com/terms/data-processing-addendum. You can also request a copy from us at any time at hello@pippapogo.com.
7. Personalised videos
For a personalised video we need the names and the message that should appear in the video, as well as your email address for delivery; without these details we cannot fulfil the order. We do not process photos or other files from you. The details are transmitted with the order and stored at Stripe as part of the order data (section 4); we use them solely to create the video. The video is made from pre-produced scenes with Pippa and Pogo into which your details are inserted as text; for this we use video editing software. We store the finished video in the private Vercel storage (section 2) and provide it to you via your personal download link; we let you know by email when it is ready (section 5). The video in the storage is deleted automatically one year after our email saying that it is ready; we delete working files on our devices within the same period, unless you request deletion earlier. The order data stored at Stripe, including your details, remains stored for the periods named in section 9; the emails and sending logs at Resend are deleted after 30 days (section 5).
7a. Enquiries and offers for custom videos
(1) If you send us an enquiry using the custom video form, we process your email address, the chosen length, your idea or script, the preferred delivery date, the language, and anything you tell us in the further email exchange. We use this data to review your enquiry, agree on the video with you and, if you order, to create and deliver it. The legal basis is Art. 6 (1) (b) GDPR (pre-contractual measures and performance of the contract). Your enquiry does not lead to us sending you advertising or a newsletter.
(2) The form does not store your enquiry on the website. It is sent via Resend (section 5) to our Google Workspace mailbox (section 6); you receive a short confirmation of receipt without the content of your enquiry. If no contract is concluded, we delete the enquiry and the email conversation in our mailbox at the latest six months after the last contact.
(3) We store the agreed terms (email address, language, currency, length, price, title, script, format, delivery date, included changes and other agreed details) as an offer in the private Vercel storage (section 2) and show them to you on your personal offer page. This offer data is deleted automatically 60 days after it was created. If you pay, the agreed terms become part of your order documents (PDF, section 5) and are kept like them (section 9); at Stripe we store the offer number, version, length and delivery date with the payment (section 4).
(4) Section 7 applies accordingly to the creation, provision and deletion of the finished video.
8. Free wallpapers and notification requests
(1) Free wallpapers: If you request the free wallpapers, we use your email address only to send you the email with the download link once. The legal basis is Art. 6 (1) (b) GDPR (fulfilling your request). We do not add the address to any list or newsletter and therefore do not send you any advertising. The email and its sending log are deleted at Resend after 30 days (section 5).
(2) Notification requests (NFC keychains, plush toys): At your request we send you a single email as soon as the chosen product is available. We do not send you any other promotional emails. We use the double opt-in procedure: after you enter your email address you receive an email with a confirmation link that is valid for 7 days. Until you confirm, we do not store your request; there is only the confirmation email and its sending log at Resend (section 5). Only when you confirm the link do we store your email address, the chosen product, the language, the wording and version of your consent and the date and time of the request and of the confirmation in the private Vercel storage (section 2). You then receive a short confirmation with a link to cancel the request. The legal basis is your consent (Art. 6 (1) (a) GDPR); storing the proof of consent is based on Art. 6 (1) (c) in conjunction with Art. 7 (1) GDPR.
(3) You can withdraw your consent at any time with effect for the future, via the “Cancel notification request” link in our emails or by emailing hello@pippapogo.com. We then delete your request immediately. We also delete it after the notification has been sent.
9. Retention
We keep personal data only as long as it is needed for the respective purpose or required by law:
Order and payment data, invoices and order confirmations: accounting records and invoices for eight years, commercial correspondence for six years, in each case from the end of the calendar year (§ 147 AO, § 257 HGB, § 14b UStG). Should we take part in the One-Stop-Shop (OSS) scheme in future, we will keep the records required for it for ten years.
Records of your consent to early supply, of the access (download or playback) and withdrawal declarations we receive: until the end of the third calendar year after the year of the order or of the withdrawal. This follows the regular three-year limitation period (§§ 195, 199 BGB), which starts at the end of the year in which a claim arose and the person entitled became aware of it; for our orders this is, as a rule, the year of the order or of the withdrawal. If a claim is asserted before then, we keep the records until it has been settled. Where the records form part of the order confirmation, the period for commercial correspondence applies to that copy.
Personalised and custom videos and working files: one year after our first email saying that the video is ready (section 7).
Download access to wallpapers and stickers: ends one year after the order confirmation was sent (Terms § 6 (6)). The end of download access does not mean that order data or order documents are deleted; they are kept for the periods named above.
Custom video enquiries that do not lead to a contract: at the latest six months after the last contact; offers in the Vercel storage: 60 days after they were created; the agreed terms of paid orders: like order confirmations (section 7a).
Contact enquiries: until they are dealt with; where they are commercial correspondence, six years.
Free wallpapers: the email address is not stored in any list; only the email and its sending log at Resend, 30 days (section 8).
Confirmed notification requests: until the notification has been sent or until you withdraw your consent; we do not store unconfirmed requests (section 8).
Emails and sending logs at Resend: 30 days (section 5); the archive copies of order and withdrawal confirmations in our mailbox: as for order confirmations.
Server log files at Vercel: short-term, usually a few days.
After the respective period, the data is deleted unless claims can still be asserted.
10. Links to social networks
Our website links to our profiles on Instagram, TikTok, YouTube, Threads, X and Facebook. These are plain links, not embedded plugins. Only when you click a link do you reach the respective provider’s site, where its privacy policy applies.
11. Your rights
You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and to object to processing based on Art. 6 (1) (f) GDPR (Art. 21). You can withdraw any consent you have given at any time with effect for the future. You also have the right to lodge a complaint with a data protection supervisory authority, e.g. the Berlin Commissioner for Data Protection and Freedom of Information.
12. Automated decisions
No automated decision-making, including profiling, takes place.
Version of 7 November 2026
Delivery
Wallpaper and sticker sets: After payment and once the order confirmation has been sent (usually within a few seconds), you can download the files via your personal download link, which is shown directly after payment and also sent to you by email. No registration is required. The download is one ZIP file with the original files and a guide. There are no shipping costs.
Personalised videos: The video is ready within 1–2 business days after payment and receipt of all required details. We send you an email with your personal download link; you can download or watch the video via this link (for one year).
Custom videos: Usually ready within 2–5 business days after payment; we agree the exact delivery date with you before payment (Terms § 8a). As soon as the video is ready, we send you an email with your personal download link; you can download or watch the video via this link (for one year).
Business days are Monday to Friday, excluding public holidays in Berlin.
Download period: Your files are available to download for one year. For wallpapers and stickers, this period starts when download access is first provided after payment. For personalised and custom videos, it starts when we email you that your video is ready. Please download and save your files during this period. After one year, download access expires. You may continue using your saved files for personal, non-commercial purposes. Your statutory rights remain unaffected.